FAQ

 We are fully-insured and can provide a Certificate of Insurance for an additional fee of $10 with at least 3 days notice. 

We can also list schools, churches & professional organizations as an "additional insured" with at least 10 days notice.

Confirmation of your rental date and time will be at the time of booking. At the time of booking, you are put on our schedule, we will Message/call or e-mail you 24 hrs before your event to give you a delivery window. We get it Life is messy, no hassle cancel policy if cancelled before deposit is due. if cancelled after the deposit is paid it is non-refundable and is good for a year to be used towards a future rental.

Rentals are for a fixed rate for the day, whether you choose to rent the unit for 3 hours or for 12 hours, this rate is the same.  The amount of hours depends on the customer’s request and drop-off and pick-up times.  We ask the customer their preference in drop-off and pick-up times and do our best to accommodate their preferences. Pick-up time start depends on sunset times, we like to have all pick-up's done before dark if you want it picked up after dark we recommend you book it for overnight and the fee is 15% of unit rental cost.  Overnight option must have fenced backyard be willing to remove blower overnight and secure it in garage, shed or covered porch and in the morning re-inflate unit to get the morning dew dried off. Weather: Chance of rain can not exceed 30% the winds can't exceed 15 - 20 miles per hour.  

IF IT IS RAINING or High Winds , unfortunately, we will be UNABLE to deliver and set up your unit. 

NO charge to the customer.

IF IT IS THREATENING TO RAIN 40% or less chance, the customer has the option for us to deliver and set up. If the customer chooses not to have the unit delivered, there will be NO charge to the customer.

If it rains, the customer is required to TURN OFF and cover the blower. When it stops raining, the customer can remove the covering and TURN ON the blower. NOTE: If wet, these units get very slippery and can be dangerous, please use towels to dry off the unit upon allowing entry this is for the safety of the user.

NO REFUNDS—Remember, it is the customer’s choice whether or not to have the unit delivered. If the customer chooses to have the unit delivered and set-up, unfortunately, no refunds will be given due to the time spent in delivery, set-up and pick-up (which the units are much heavier and more difficult to maneuver when wet), and the many hours it will take to clean and dry out the unit.

Our Units are sanitized before every rental.

~Absolutely no food or drink of any kind (feces or urine) jewelry, sand, mud, gum, candy or silly string not allowed in bouncer(s). ~ These items can damage or stain the vinyl & stitching. if the bouncer(s) found with such items in the bouncer(s) upon pick up the 100% refundable clean-up fee of $60 will not be re-funded. However if the bouncer(s) are clean we will refund you back the $60. bouncer(s) needs to be inflated at time of pick-up

 We can provide a generator to locations without electricity for an additional fee of $70.00. This fee is good for the entire rental time and Generator fuel tank will be full, you are responsible for additional fuel.